Ready payment bug on your account

If you lot effort to buy something on Google Play but your payment is declined or won't process, try the steps below.

If yous've bought something then have a problem with or question about it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the height, select Alerts Notification bell icon.
  3. If you accept a red alert, enter your payment data and wait for the team to reply.

    Google Pay notifications

  4. Cheque your email for the review results.

Try to pay with a dissimilar payment method

  1. On your estimator, become back to the item you want to purchase on https://play.google.com.
  2. Click on the price.
  3. Next to the payment method, click the Down arrow Down arrow.
  4. Choose a different payment method or add together a new ane.
  5. Follow the onscreen instructions to consummate your purchase.

Gear up credit and debit carte errors

There may be a problem with your credit or debit card if you lot see one of the following error messages:

  • "Unable to process payment: low card balance"
  • "Unable to consummate transaction. Please utilize another form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired menu"
  • "Right this card info or try another carte du jour"

To fix these errors, effort the post-obit steps:

Make sure your card information is up to date in Google Pay

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this data employ Google Pay:

Remove or update expired cards

  1. On your calculator, sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method you are trying to use for the buy.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Check that your zip code is up to date

If your credit bill of fare is registered to a different address that tin crusade the payment to be declined. Cheque the zip lawmaking matches your current address.

  1. On your calculator, sign in to https://pay.google.com with your Google Business relationship.
  2. ClickPayment methods.
  3. Find the payment method you are trying to utilize for the purchase.
  4. ClickEdit.
  5. Check that the null code listed matches the zip code of the billing address of your bill of fare.
  6. If needed, update the zip code.

Then, try your purchase once more.

Submit whatsoever extra information that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, delight submit information technology. We will not be able to procedure the transaction on your business relationship without this data.

Check you lot have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to brand certain you have enough to consummate the buy.

Contact your banking company or carte du jour issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to ask about the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more than)

If yous see "Your payment was declined due to an effect with your account"

If you meet this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a piffling more information to protect your account against fraud.
  • Nosotros demand a footling more than information to comply with EU law (Customers from Eu member states only).

To help fix these issues:

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Accept action on any errors or requests in the payments eye.
    • You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your proper name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, endeavor the following:

  • Make sure you're continued to your carrier network, straight or by wi-fi.
  • Brand sure you've added direct carrier billing as a payment method.
  • Make sure yous're using the local currency.

If you however have problems, contact your mobile telephone service provider for assistance.

If you tin't add together a payment method or accept a problem with a different payment method

If you're having a problem with a different payment method, go to Google Pay to prepare the effect.

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Await for whatsoever notifications or requests for information & provide anything that's asked for.
  3. Cheque that your address is up to date.
  4. Bank check that the payment methods listed are the ones you lot want to apply.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Y'all must verify the carte du jour before you can employ it once more:

  1. Get to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within 2 days, y'all'll detect a temporary accuse on your card statement along with an viii-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method once again:

  1. Confirm which menu you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Expect up to 2 days.
    • If more than 2 days: Check your card statement. You should observe a temporary charge from Google called "GOOGLE Test," with an eight-digit code.

Card is grayed out & says "card is ineligible"

You lot can't use this card for this purchase. Try to make the purchase once more with a dissimilar card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

If you use dual SIM card devices

Cheque if the correct SIM card is in slot 1 and remove whatever SIM bill of fare from slot 2.

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